All renters must be able to provide a Physical valid driver’s license, Physical passport with visa page and authorized credit card under the main Driver Name.

UAE RESIDENTS

A valid UAE driving license is a must. Please note that driving without a Valid UAE driving license when on residence or employment visa is a violation of the LAW.

NON-RESIDENTS

Visitors are encouraged to have an International Driving License/Permit prior from arrival to the UAE. Customers from the following countries can drive in the United Arab Emirates without an International Driving Permit (IDP); however, must hold the passport and driver’s license from the same country: GCC Countries: Saudi Arabia, Oman, Bahrain, Kuwait, Qatar European Countries: Italy, Germany, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom, Norway, Romania, Luxemburg, Estonia, Latvia, Serbia, Hungary, Lithuania, Cyprus, Iceland, Holland, Malta, Albania, Bulgaria, The Republic of Montenegro North American Countries: United States of America, Canada. East Asian Countries: Japan, Australia, Singapore, Peoples Republic of China, South Korea, New Zealand, Hong Kong, African Country: South Africa.

International or National Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy.

Minimum Rental Period

Rental charges are on 24 hours basis.

Age Restrictions

Minimum age requirement is 22 years.

Minimum age requirement for Luxury Vehicles in Abu Dhabi & Al Ain Locations is 25 Years Old.

Insurance Excess

Deductible amount charged where hirer is at fault or provided a police report under hit and run case:

AED 1500.00 (Mini to Standard Vehicles), AED 2500 to AED 5000 (Compact SUV to Dollar Prestige Vehicles)

Security Deposits

A pre-authorization is taken from the hirer’s credit card at the time of rental. Pre-authorization amount is between 1500/-AED to 5000/-AED depending on the vehicle type. We keep pre-authorization amount for 14 Working Days from the Start Date of the Rental.

Credit card on the name of card holder must be available at pick up location. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.

Customers can avail the option of no deposit for monthly rentals with a one-time subscription fee. This offer is available to all residential customers across UAE.

Method of Payment

We accept all major Credit Cards (MASTER, VISA, JCB, DINERS). Credit card should be valid for a minimum of 3 months from the day of rental and must be physically available at time of vehicle collection.

Return Charges

1 – Airport Return Charges

All vehicles off hired/returned in any of our airport counters will be charged an airport drop off fees. If you wish to avoid this drop off fees, rented vehicles can be returned to any non-airport branch locations between 08:00H to 17:00H (Saturday to Thursday). Presently the airport drop off fees is as follows: Dubai Airport Terminal 1- AED 52.50/-, Dubai Airport Terminal 3-AED 52.50/-, Sharjah Airport- AED 21/- and Abu Dhabi Airport- AED 52.50/-.

2 – Non Airport Return

Drop-offs at any Non-Airport locations will be free of cost based on the working hours as mentioned on Locations.

3 – Oman Off-hire/Return Charges

Muscat/Sohar: AED 1050.00; Salalah: AED 1575.00.

One Way Fees

If you arrange to pick the car up in one location and drop it off in different Emirate One Way Fee will apply as below.

• From Dubai & Northern Emirates Locations to Abu Dhabi & Al Ain Locations will be Dhs 210/- per one-way drop.

• From Abu Dhabi & Al Ain Locations to Dubai & Northern Emirates Locations will be Dhs 210/- per one-way drop.

• From Abu Dhabi to Al Ain will be Dhs 210/- per one-way drop.

• From Al Ain to Abu Dhabi will be Dhs 210/- per one-way drop.

Super Collision Damage Waiver (SCDW)

Reduces the excess insurance/liability amount to ZERO.

Mileage

Abu Dhabi & Al Ain KM Policy

Mini to SUV Vehicles:

Unlimited kilometers for DAILY and WEEKLY rentals.

5000kms for MONTHLY rentals, AED 0.35 fils for every extra km.

Dollar Prestige Vehicles

Limited kilometers for DAILY and WEEKLY rentals.

Daily: From 250kms up to 350kms

Weekly: From 1,750kms up to 2,100kms

Monthly: From 2,500kms up to 3,500kms

Up to 1 AED for every extra kms.

Dubai & Sharjah KM Policy

Daily & Weekly Rentals

Polestar 2: Daily 200Kms & 1AED for every extra kms.

Unlimited kilometers for DAILY and WEEKLY rentals. For rest of the vehicles

Monthly

Limited kilometers for MONTHLY rentals

From 2500kms up to 4000kms

Up to 1 AED for every extra kms. Depending on Vehicle Category

Monthly Rentals

Monthly rentals are calculated from 22 days & above rental period. Advance payment is mandatory.

Agreements opened on DAILY and WEEKLY rentals cannot be extended to MONTHLY contract.

Personal Accident Insurance

To add more security on your driving, we also offer Personal Accident Insurance, this can purchase at an additional cost which covers the driver and the passengers.

Driving License

All drivers must carry a locally accepted driving license. A valid UAE license is required for UAE residents. Visitors are encouraged to have an International Driving License/Permit prior from arrival to the UAE.

Fuel Policy

The hirer should return the vehicle with the same fuel level as given by the company. If not, the hirer will be charged the cost of fuel plus a service charge.

Salik (Toll Fee)

• All of our cars are installed with SALIK sticker which will be AED 5 Excl. VAT per passage at the SALIK toll gates.

Late Return

Only 1 hour grace period is allowed. Beyond 1 hour, full-day charges as per the tariff card will be charged directly from the hirer.

Additional Driver

The hirer may put on an extra driver with minimal cost, provided that he fulfills all necessary requirements. Daily: AED 21.00; Weekly: AED 126.00; Monthly: Free of Cost.

Value Added Tax (VAT)

Dollar Car Rental UAE reserves the right to add 5% VAT as confirmed and implemented by UAE Government with effect on Jan 2018.

Oman Insurance

Driving to Oman territory is allowed with prior purchase of an Oman Insurance Certificate along with the No Objection Letter available at the rental desk. Oman Insurance charges are as follows (these rates are excluding the 5% VAT):

Note: Abu Dhabi Rentals Can Issue Oman Insurance up to 31st December only.

Dubai and Sharjah Rentals are not Issuing Oman insurance until further notice.

LIMITED MILEAGE provided when driving the car in Oman. Following vehicles are NOT allowed to be driven to Oman: Dodge Charger, BMW, VW Golf GTI, Mercedes C200, Lexus, Audi A6, Audi A8, Nissan Patrol, Dodge Challenger, and Jeep Wrangler.

Off-Road Liability/Charges

Insurance does not cover off road usage of the vehicle and the customer will be liable for damage caused and charges arising out of such use.

Vehicle License Fee

A vehicle monitoring device fee also known as the Vehicle License Fee (VRF) will be charged as implemented/mandated by the Roads and Transport Authority of Dubai. Daily: AED 5.25; Weekly: AED 31.50; Monthly: AED 78.75.

Traffic Violations

Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred you will be charged 10% extra to cover administration charges and Knowledge Fee as imposed by UAE Government.

1 – Airport Return Charges

All vehicles off hired/returned in any of our airport counters will be charged an airport drop off fees. If you wish to avoid this drop off fees, rented vehicles can be returned to any non-airport branch locations between 08:00H to 17:00H (Saturday to Thursday). Presently the airport drop off fees is as follows: Dubai Airport Terminal 1- AED 52.50/-, Dubai Airport Terminal 3-AED 52.50/-, Sharjah Airport- AED 21/- and Abu Dhabi Airport- AED 52.50/-.

Non Airport Return

Drop-offs at any Non-Airport locations will be free of cost based on the working hours as mentioned on Locations.

3 – Oman Off-hire/Return Charges

Muscat/Sohar: AED 1050.00; Salalah: AED 1575.00.

Value Added Assets

Child Seats/Baby Seats, GPS and Wi-Fi Devices are available on request and subject to availability only. GPS: Daily-AED 36.75/-, Car Seats: Daily-AED 36.75, Wifi-Device: Daily-AED 42.00/-.

The hirer shall be fully responsible in case of loss, stolen or damages for the usage of Wi-Fi Service.

Dollar Car Rental UAE is not liable for any errors, inaccuracies, omissions, or for any loss or damage suffered by users arising out of usage of any of the information published on any pages /maps on the GPS. The hirer is liable to pay for charges of AED 1000 for the loss of the Unit. In case of any damages all charges as determined by Dollar are payable.

Breakdown Procedure

Please try to park the vehicle in safe and secure place. Try to know exactly where you are. Contact the nearest Dollar Car Rental UAE office or Toll Free 800-4710 (800 Dollar) and provide the details of breakdown type. A replacement vehicle will be sent. A Service Fee will apply for replacement of the spare tyre.

Early Return/ No Shows

There will be no refund for unused car rental days on a Prepaid/Pay On Arrival rental, once the rental has started.

There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.

Early Termination

Incase of Early Termination, a Penalty Fee equivalent to a 1 Month Rental will be applied.

There will be no refund for unused car rental days on a Prepaid/Pay on Arrival rentals, once the rental has started.

Delivery/Collection charges

Delivery and Collection within the same emirates will be Dhs. 52.50/-.

Delivery and Collection in Different Emirate a one way fee will apply :

From Dubai & Northern Emirates Locations to Abu Dhabi & Al Ain Locations will be Dhs 210.00/-.

From Dubai & Sharjah to Northern Emirates will be Dhs 210.00/- (Vice Versa).

From Abu Dhabi & Al Ain Locations to Dubai & Northern Emirates Locations will be Dhs 420/-AED to 210/-AED.

From Abu Dhabi to Al Ain will be Dhs. 210.00/-.

From Al Ain to Abu Dhabi will beDhs. 210.00/-.

Pick-Up and Drop-Offs inter-emirates/One Way Fees

If you arrange to pick the car up in one location and drop it off in different Emirate One Way Fee will apply as below.

From Dubai & Northern Emirates Locations to Abu Dhabi & Al Ain Locations will be Dhs 210.00/- per one-way drop.

From Abu Dhabi & Al Ain Locations to Dubai & Northern Emirates Locations will be Dhs 420/-AED to 210/-AED per one-way drop.

From Abu Dhabi to Al Ain will be Dhs 210.00/- per one-way drop.

From Al Ain to Abu Dhabi will be Dhs 210.00/- per one-way drop.

Public Holidays

Dollar Car Rental UAE Downtown offices are closed on Public Holidays. All Airport counters are open 24/7.

Discount rates on the website and on counter given cannot be clubbed with any Loyalty discounts or promotion running.

Russia and/or Russian banks cards

As advised by international credit and debit card issuers, we would like to inform you that we are temporarily not accepting credit cards and debit cards issued from Russia and/or Russian banks. Hence, we would be unable to do any transaction nor put a Pre Auth block on these cards for the time being.